What is your return policy?

Guaranteed Return Policy

We offer a 30-day money-back guarantee, this means if you are not satisfied with our product and contact us within 30 days after receipt of the order, we will refund the amount of the product excluding shipping fees. 

If more than 30 days have passed from the receipt of your purchase, we can no longer offer a return, refund or cancellation of your order.

Returns

• There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
  
  
• If you have any issues with your order, please contact our support team via email support@swissklip.com, chat with us button or calling us via our support hotline (1-888-311-1961) within 30 days from the receipt of your order to explain your return intention. Our customer service team will then help provide a replacement or refund if deemed appropriate. 
  
  
• To be eligible for a return:
  • The product must be in ORIGINAL PACKAGING packed in an appropriate shipping container.
  • The product must be returned to the return facility address provided by our customer service at your own cost.
    
• Return Process Flow
  • You will be asked to ship the package after the Customer Service Team verifies the return validity and eligibility. 
  • Send us an email and provide us with the tracking number of your return shipment.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • The return will be processed within 7 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the final approval or rejection of your return.
  • Approved returns may be refunded or exchanged.
    
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  
  
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  
  
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please see further information about our return rules in our Returns, refund and exchange policy